Partner Slack Community Guidelines

Welcome 👋

This Slack is a shared space for Commerce7 partners to learn from each other, ask questions, and collaborate. We’re glad you’re here.

What This Slack Is For

• Asking questions about Commerce7 APIs and integrations
• Asking questions about website design using Commerce7
• Supporting each other as partners and sharing knowledge

Community Etiquette

• Set your Slack display name to include your First name, Last name (Company)
• Please don’t tag individual Commerce7 team members, or other partners, in your messages
• Please don’t DM Commerce7 team members unless you have something private to share or ask about — use public channels for most questions so others can benefit
• Please stay away from advertising your services. If you have a new feature, new product, or upcoming event, please feel free to post in the #promotional channel

Before You Ask a Question

• Search Slack to see if your question has already been answered
• Check the Commerce7 Developer Docs
• Share a bit of context and what you’ve already tried

Asking Great Questions

• Use public channels whenever possible
• Be specific about what you’re trying to accomplish
• Include relevant details (IDs, endpoints, screenshots, request examples, etc., where appropriate)
• NEVER include your app secret key if you are posting examples

FAQ

Can I have multiple sandbox accounts for testing?

In most cases, no, a single sandbox is sufficient for development and testing. If you have extenuating circumstances and think you need more than one sandbox, please share your use case in Slack so we can understand what you’re trying to accomplish and point you in the right direction.

Are Commerce7 (winery) clients allowed on Partner Slack?

No, however you will see a few examples of winery employees who were added before the policy changed in 2025. Exceptions were granted for winery employees working on custom design or integration projects previously.

Can I use V2 APIs?

V2 APIs can be used, but have not yet been officially released by Commerce7. V2 APIs are subject to change without notice. Please note: To access the V2 API you need to include an extra header:

Key: Experimental
Value: Do not use if you are not Commerce7.  API likely to change

It's also important to note that there are two spaces between the . and API in that value

My client is having a problem - what's the best way to get them help?

Please have them email [email protected] or use the Help Center within the C7 Admin Panel

I'm getting a permissions issue when trying to hit a tenant's data

Your app must first be installed on their tenant. If you are testing a new version of your app, please follow the specific instructions on the Test Your App help page to get the app installed on their tenant.